Below you will find some of our most common Frequently Asked Questions. Please do check if your query is covered before contacting us.
Do I have to book online?
Pre-booking tickets online is recommended. We are limiting numbers to ensure social distancing is possible. This also allows you to secure your preferred slot and reduces queue times for all our visitors. Please note that we even suggest members book tickets in advance online (even though no payment will be taken). Gift vouchers can only currently be redeemed in person.
When you arrive, we can scan the barcode on your confirmation email from your phone. However, the process is often smoother with a printed ticket so this is recommended where possible.
Do I need to bring proof of Carer or Disability?
We recommend bringing along any proof of disability ie. a DLA letter, or a Disabled Badge. One Carer is granted free admission, if you require more than one carer, please give us a call. We also have two Wheelchairs available on-site.
What are your opening times?
During high season, the park is open daily from 10am until 5pm (last entry) with the gates closing at 6pm. At the end of October 2021 the closing time is 4pm (last entry) with the gates closed at 5pm.
Is there parking?
Yes – there is parking on site and it is free of charge. This also includes Disabled Parking.
Can I bring my dog?
No, only service dogs are allowed within the park.
Can I bring a picnic?
Yes, we have plenty of picnic tables around the park or you can simply sit on the grass to enjoy your picnic.
What catering facilities are on site?
We have the Peacock Restaurant and new for 2021, the Honesty Café in the Pavilion. Both places offer a range of meals (including vegetarian and Gluten-Free options) plus delicious treats to top up your picnic.
Can I smoke in the park?
The park is a no-smoking and no-vaping zone. There is a smoking/vaping area near the Ticket Office at the top of the car park.
Where are you located?
We are located just a couple of miles from Pangbourne along the A329. Click here for directions.
Can I access the park from the River Thames?
Can I bring a scooter or a bike to the park?
No – unfortunately, scooters and bikes are not permitted on-site for the safety of all our guests.
How do I purchase / renew an annual membership?
Annual passses cannot yet be purchased or renewed online. Please book your visit as usual on our booking system, and you can upgrade on the day at the Ticket Office. Please note that all General Admission tickets will then be offset against the cost.
How do I book online if I have annual membership?
Please book via the general admissions form here.
How do I book online using vouchers?
Please book via the general admissions form here and select the option for members. Please bring along your vouchers on the day, and any differences can be paid at the ticket office.
Can I change the date of my visit if the weather is bad?
Beale Wildlife Park operates a policy of no refunds or exchanges for tickets bought at admissions, booked online or by telephone. Tickets are valid only for the date they are booked and cannot be transferred to another date.
We cannot refund tickets for the reason of adverse weather conditions.
When is the splash pool open?
The splash / paddling pool is open when the water temperature reaches 15 degrees. However, we reserve to right to close when necessary for maintenance and cleaning.
Can I bring or book a wheelchair?
Wheelchairs and mobility scooters are absolutely permitted. We do have one wheelchair available each day for our guests to borrow. Please contact us to book.
Can I stay all day or does my ticket include an exit time?
Your ticket only has an entry time – you are welcome to stay as long as you like. During high season, our gates close at 6pm (last entry at 5pm).
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