The Gatehouse will be fully operational from Tuesday 18th November.

The Gatehouse will help us improve visitor flow, safety, and experience. There may be a short adjustment period as everyone gets used to the new system – we appreciate your patience and kindness with our staff.

Yes. From this date, all visitors will need a valid ticket or proof of membership to enter.

Yes – tickets can be purchased in advance online or on arrival at the Gatehouse.

Please bring proof of membership.

All visitors should head to the new Gatehouse, located at the main entrance drive, where your tickets or membership will be checked.

We do recommend prebooking tickets online, although it’s not required. You will receive a booking confirmation email with a barcode, which you will need to show on arrival. We can scan the barcode from the email on your phone, or you can choose to print the tickets and bring them with you. Printing tickets is often a much smoother process so we do recommend this option if possible!

If you have a printed gift voucher, you will need to redeem it at the Ticket Office. Online gift voucher codes are redeemed online at checkout.

We strongly recommend that you prebook any animal experience to avoid disappointment, as these spaces are limited. However, it is still always worth asking on the day if there is any availability.

Please bring along one of the following valid forms of proof of disability: DLA letter, Disabled Badge, Access Pass, PIP Letter, Carers Allowance or CAN cards (A bank statement is not a valid proof of disability). One carer is granted free admission with you, if you require more than one carer, please give us a call on 0118 976 7480 so we can discuss how we can facilitate your day. We also have two wheelchairs available for use on-site.

Opening Hours

We are open 7 days a week.

Autumn and winter: 10am – 4pm

Spring and summer: 10am – 5pm

Entry closes an hour earlier then the parks closing times.

Please note, the first hour of opening can be busier, especially over weekends, holidays and during special-offer periods. Families with young children may want to consider this when planning your day.

Yes, there is free parking available on site for you, including disabled parking.

Only service dogs can be brought into the park, but there are also some areas where service dogs are not allowed due to proximity of the animals.

Yes, you are welcome to bring a picnic along. We have plenty of tables around the park or you can choose a spot in the garden to enjoy your picnic.

The Wild Café is open daily. Hot and cold drinks are served from 10am – 4:45pm. Hot and cold food is served from 10:30am – 4:00pm. Drinks and snacks are also available to buy at the Gift Shop from 11am – 5pm.

No, the park is a no-smoking and no-vaping zone. There is a smoking/vaping area available near the Ticket Office at the top of the car park.

You can find us just a couple of miles from Pangbourne along the A329. Click here for directions.

No, there is no direct access to the park from the River Thames. However, there are 24-hour moorings available with access to the car park. Precedence is given to the Reading Fishing Club, so these moorings may be limited.

No, unfortunately, scooters and bikes are not allowed in the park for the safety of all our guests. Footballs are also not permitted.

Annual passes/memberships can be purchased or renewed through our Tickets page or in person at the Ticket Office. The guest will be issued with a QR code that will be scanned on entry for each visit.

For printed vouchers, please book using the General Admissions from here and select the option for Members. Please also bring along your vouchers on the day, and any differences can be paid at the Ticket Office if need be. For online vouchers, simply enter the voucher code at checkout.

Unfortunately, our cancellation policy does not permit the cancellation, refund or exchange of ticket(s). This does not affect your statutory rights. Beale Wildlife Park operates a policy of no refunds for tickets bought at admissions,  booked online or by telephone. Where possible, we will accommodate a change to your booking, however the request needs to be received in writing by email to [email protected]. We cannot refund tickets for bad weather conditions. Any queries on this policy should be sent in writing by email to [email protected]

For quick updates on our pool and other facilities, please check our ‘What’s On’ page. For the most up-to-date information, you can also call us on 0118 976 7480 or email us at [email protected]

Yes, wheelchairs and mobility scooters are absolutely permitted. We do have two wheelchairs available daily for our guests to borrow. These are available on a first-come-first-served basis.

You are welcome to stay as long as you like during our opening hours. Please check our Opening Times page for our opening hours.

Yes, you can! We have several mooring spots on the River Thames. These are charged at £10 per night. To pay, you will need your boat name, registration number and your length of stay. Payments can be made in the Ticket Office from 10am – 4pm. Please keep your receipt with you for proof of payment.

Currently, we don’t offer Blue Light Card discounts.

If you cannot find the answer you’re looking for, please give us a call on 0118 976 7480.