Terms & Conditions

Cancellation by the Customer

We regret that our cancellation policy does not permit the cancellation or refund of ticket(s).  Your statutory rights are not affected.

Beale Wildlife Park operates a policy of no refunds or exchanges for tickets bought at admissions, booked online or by telephone.  Tickets are valid only for the date they are booked and cannot be transferred to another date.

We cannot refund tickets for the reason of adverse weather conditions.

Cancellation by us

Where we cancel, for whatever reason, and an alternative cannot be offered or taken, a refund in full (if applicable) shall be made within ten (10) working days of such a cancellation being confirmed.

Compensation will not be payable and no liability will be taken where we are forced to cancel as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could have avoided even with all due care.  No compensation will be payable if we cancel as a result of your failure to comply with these terms.  No additional compensation, consequential losses, additional travelling costs or others such claim shall be accepted in such an unfortunate event.

Booking Amendments

Wherever possible, a booking amendment shall be accommodated if requested fourteen (14) days or more prior to the event date.

An administration charge of 10% of the net booking value shall be payable for all amendments if such an amendment is possible.

Attraction availability

For your safety, the management reserve the right to suspend or close attractions in inclement weather or for routine and preventative maintenance.

A daily closing time of all Attractions is detailed at the main gate. In the event of a large queue on an individual ride/attraction within an Attraction, the management will close the queue line prior to the Attraction closing time to ensure that the last ride happens at the daily closing time.

The Management reserve the right to alter Attractions as may be deemed necessary without prior notice.

Whilst every effort is made to provide all the rides, attractions and facilities mentioned we cannot guarantee that they will all be available all day, every day. Beale Park reserve the right, without prior notice, to close and change the program of rides and attractions and/or the Attraction’s operating hours.

Beale Park in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Beale Park reasonably considers the circumstances so require. If the whole Attraction is closed for any of the reasons set out above, we reserve the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.

 

Wacky Wheelers electric jeeps

No food or drinks to be taken into the cars (especially ice cream!)

All drivers and passengers must stay in the cars until they are told they
can get out

No children must enter the driving area until they are told it is safe to do
so

We reserve the right to exclude any person that is in our opinion
disruptive, destructive or causing a danger to themselves or others.

We will not tolerate any abuse of our staff operating the attraction.

All drivers must be aged 4 and over, and all passengers must be 4 and under.


Maximum driver age is 10, but is size dependent.

Park News

Treat Tuesday

Treat Tuesday

Announcing Treat Tuesday! Every Tuesday in August, you can enter the park half price after 3.30pm. That gives you 2.5 hours before we close to see our animals and enjoy the play areas and jumping...

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Safari Splash

Safari Splash

Safari Splash (14-15 Aug) is an event that celebrates our beautiful Thameside setting. A standard entry ticket allows you access to our usual attractions and the splash pool, which will be sporting...

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We’re in the finals

We’re in the finals

We're through to the FINALS! A huge thank you for all the nominations in the Muddy Stilettos Berkshire awards - we're over the moon! If you think we're one of the best local family attractions,...

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